Terms and conditions


ORDER CONFIRMATION
Once we have received your order we will send a confirmation to the email address that you entered when your order was placed. It is therefore important that you enter your correct email address when placing an order. The order confirmation also serves as your proof of purchase. Save this email in order to facilitate any contact with customer service. If you didn’t get an order confirmation, please contact our customer service at: info@addatag.se
You will also receive a physical receipt with your order. If you prefer us to email it to you contact us.

SHIPPING COSTS AND DELIVERY TIME
We offer free shipping world wide. We send all our items from Stockholm the same day you place your order via DHL or Postnord regular mail - which is our free shipping option. It is not possible to track your order with Postnord regular mail. Delivery time in Sweden is 1-2 business days. The estimated time of delivery outside Scandinavia is 3-12 business days. If you prefer a faster delivery option and with tracking you need to select shipping with DHL.

PAYMENT
Addatag.se use Swedish krona (SEK) as default fixed currency. Every product is shown including 20% VAT (Swedish tax). 

There are several payment options available on our site. We accept Visa®, MasterCard, American Express and PayPal. 

The card payment system used by Addatag is developed by Stripe. All card transactions are sent via SSL (Secure Sockets Layer) and are encrypted. We do not store any payment information in our database.

RETURN POLICY
According to the Swedish distance selling law you have 14 days to return your items. Please contact us at info@addatag.se within 14 days after you received your items. Please include your order number and state your reason for return. We will then contact you with the proper instructions. Customers are responsible for return shipping cost. We suggest you use a postal service that insures you for the value of the items you are returning and obtain proof of posting. We do not take responsibility for any lost packages. Please note that due to hygienic reasons we cannot accept return of used merchandised. Your items must also be in it’s original packaging.

Once our warehouse has received your returned items we will credit the card used to pay for the order and send you a confirmation email. Please allow at least 2-3 working days for the refund to appear in your account. Please note that depending on your bank this may take up to 10 days.

IMPORT DUTIES 
Please note that the prices shown on our website include Swedish/EU VAT, and that customers outside of Europe might be prompted to pay local custom fees and/or VAT. Addatag is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

PERSONAL INFORMATION
Addatag is working in accordance with the Swedish personal data act (PUL) and we do not collect personal data without your consent. When shopping at addatag.se (or addatag.co.uk) we may collect the personal information you provide us when making a purchase or signing up for a newsletter as well as data collected by cookies. Addatag treats all personal information confidential and nothing is passed on to third partie.

COOKIES
This site uses cookies for an extra pleasant user experience. A cookie is a text file stored in the browser in order to optimize the website's functionality. The cookies keep track of your settings and make your shopping experience more convenient by e.g. recognizing your device and remembering your preferences and settings. Cookies are also used to collect usage data such as duration of session, pages viewed, if a transaction was made or demographic data such as origin, gender and age. This information is used for analytical purposes and enables us to create the best shopping experience for you. The cookies we use do not collect any information that can be used to track or identify individuals. If you do not accept the use of cookies, you can turn it off in the browser settings. Turning it off would mean that the website's functionality may be limited to the visitor.